yankee candle customer service reviews

Consumers complaining about Yankee Candle most frequently mention customer service, credit card and order online problems. The cashier informed me I couldn't use the coupon on sale items and 5 of the 6 items I had were sale items. 3.8. All were 'IN STOCK' and low and behold... order canceled! You are missing a great opportunity to build good relationships, YANKEE! I don't know which number you are trying to reach them. How does that occur??? The last few years their product has gone from the gutter right into the sewer! I ordered online during the promo for buy 3 get 3 free. I left it on for a couple hours and when I went and blew out the candle, the flame caused a large crack in my bathroom mirror. Second bad experience in a month and now I am mortified a gift won't be received on time. Tell us about your experience with Yankee Candle: Your name: Your email address: Reviews 102. Checked today and it still says in warehouse, went on their Facebook page to find thousands of people commenting to ask where their orders were some were placed in November pre Black Friday! The Yankee Candle Company, Inc. Shop Now . I've never had any problems with shipping, all the items arrive wrapped carefully and sometimes even in separate boxes. Over a thousand dollars in value... Read full review . Product is fine. HOLIDAY CANDLES Enjoy the season’s scents, from evergreens to sweet baked treats. They don't even have any type of time frames on their website to say that it will take WEEKS to even process an order. They don’t even deserve even a single star here! Goose Creek Candles and Bath and Body Works offer candles with quality FAR superior to Yankee Candle. The following evening I get an email from YC saying sorry but we’re canceling your order as the items aren’t in stock. Sharing is caring! They don't fix the situation but did answer. I could even understand If maybe one of the items fell out of stock that there might’ve been a rush on and the system didn’t keep up, but ALL OF THE ITEMS? HOLIDAY QUIZ Discover your … Review by Apopka 1 month ago. This has been an absolute shambles dealing with this amateur company.Either refund the delivery charges immediately or I will refuse the delivery and you will end up paying for it's return.I await your response, although I expect it to be a generic excuse! I would recommend these to anyone. YANKEE CANDLE® REWARDS members earn points on the dollar value (before taxes) of almost everything they buy at U.S. Yankee Candle® Stores and on YankeeCandle.com, including WoodWick® and Chesapeake Bay Candle® brand products. I ordered 2 weeks ago and still has not been dispatched up to now. Lack of Customer Service I have been a buyer of Yankee Candles for years but that is changing as of right now. He said he'd refund the 20% and shipping charges once I placed my order.Those two candles cost almost as much as my entire order of 5 candles after it was said and done with. But when I checked their site, sure as $#*!, they show in stock! Yankee Candle has closed almost all their stores in my area so I have to drive across town to the only one left to shop. Wait on hold for hours and no help. Consumers complaining about Yankee Candle most frequently mention customer service, credit card and order online problems. They CONTINUOUSLY cancel part or all of orders. Yankee Candle ranks 50 of 210 in Bed and Bath category. Yankee Candle Overview Yankee Candle was first mentioned on PissedConsumer on Dec 20, 2009 and since then this brand received 157 reviews. So you have now decided to send out an order I asked you to cancel! I placed an order worth 76 euros on December 13th, and on the 18th an email was sent claiming that they had to cancel all orders, blaming it on the courier (mind you that five days later I placed an order on another website that also used ups and it was delivered 5 days earlier than expected) and saying that they couldn't have sent the orders in time for Christmas (which I personally didn't even care about). Yankee Candle has a consumer rating of 1.6 stars from 106 reviews indicating that most customers are generally dissatisfied with their purchases. Avg. Get tested before you leave a negative review. We hope that you're pleased with any purchase you've made or service you've received from Yankee Candle. Now 8 Yankee Candle Store Locations. Read about their experiences and share your own! Finally was told it's in proper dept as priority. And still when checking on the website, nothing was happening. Not really sure if this is just Christmas rush (which to be honest they should be prepared for having been in business so long) or if there is a bit more to it. Yes I did go to my account and make sure my preferences were set correctly. Not happy. By not issuing my requested refund? So annoying! I received emails from them on both occasions telling me they coukd not publish my reviews as they didn't meet their guidelines. I contacted them thru email and all I got is a generic email reply saying it will be deliver soon!I WILL NEVER BUY FROM THEM ONLINE!!! 12 Reviews . Shop Now. Faulty products, even though it was all in the order, is a small problem compared to the complete disregard shown by customer service. Order Candles when they had the 5 for $55 sale. Learn how to stay safe during COVID-19 in our new guide: Seriously, it takes more than 2 weeks to pack 12 candles!!! 2 Yankee Candle reviews. Car. I enjoyed working here. I went online and hand-selected each scent I wanted! 33 people have already reviewed The Yankee Candle Company. Yankee Candle Company: Beautiful Store and Great Customer Service - See 661 traveler reviews, 159 candid photos, and great deals for Williamsburg, VA, at Tripadvisor. However, if there's something you're not happy with, ensure you get in touch with us straight away so that we can try to put matters right. I immediately contacted Yankee Candle. The candle (when lit of course) is very strong, in a good way! Recently I got there and was told their system wasn't processing payments so I should leave. However, recently, I bought one of your candles and I lit the candle and put it in my bathroom. No response from email I send asking for an update. Have emailed for the last 3 days without any response except for computer generated confirmation with a case number. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. But that never happens, buying one candle when shopping at the store is impossible for me, I'm too impulsive. Yankee Candle® Holiday Fragrances; Sale. This company bites **s. I decided I'm done with paraffin wax anyway. Subscribe & Save; New Arrivals. Find every style for that perfect fragrance. Can't even get a hold of anyone to cancel. The Yankee Candle Company consumer reviews, complaints, customer service. I have been trying to check on my order that i placed online december 3rd. Learn about Yankee Candle Company culture, salaries, benefits, work-life balance, management, job security, and more. 3 240. I have gotten the same scents in the past, but not sure if this was a bad batch but they have no smell at all! This is an awesome candle site and the candles are absolutely fabulous. Ordered Candles on Sale, YC Canceled Order, No Explanation, FALSE ADVERTISING! In January, the petite WoodWick candle burned through its holder leaving a burn mark in my tub. Have something to share about The Yankee Candle Company? Let's just say it isn't going well. All of it not in stock lol. Since I could not get any further response from customer service via email I called and spoke to someone. My concerns are still not resolved. Beware: you may not get your order OR your money back! The 10pc discount code did not work at checkout. So we just bought the Walmart brand "Mainstays" for $5; it's 20 oz. December 26, 2020 "Good Company" 4.0 ★ ★ ★ ★ ★ Former Employee - Dental Assistant in Williamsville, NY. Based on their tracing order, my order is still in the warehouse!!! They last for a long time and the scent is strong but not overpowering. And they are actually even cheaper. This should be their most profitable time of the year they are thousands of people out of work who could help them ship in a timely manner ( 24 hours would be timely). With the understanding of delays with orders being shipped, a response or some type of communication would have been nice. 2013 - 2014 Yankee Candle Candle Ratings & Reviews Sweepstakes Official Rules. The Yankee Candle Company. Stay safe with our COVID-19 guide. WTF! Reviews from Yankee Candle Company employees about working as a Customer Service Representative at Yankee Candle Company. He said, "Awesome, thank you. Better than Yankee Candle! Awful, awful experience. The products were bought in Feb. And it's now May. I just had two messed up orders back to back, and YC won’t fix either one. Find helpful customer reviews and review ratings for Yankee Candle Large 2-Wick Tumbler Candle, Balsam & Cedar at Amazon.com. When they arrived over half were broke and crumbled! They canceled ALL but one candle! Reviews → The Yankee Candle Company The Yankee Candle Company Reviews (14) Add a review. I spend 3 to 4 hundred dollars a year for myself and gifts for others. 1. But I went ahead and ordered them anyway, expecting a refund.I gave him my order number. I wish the pay was better. I didn't cancel anything. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Too robotic in customer service standards. The Yankee Candle Company consumer reviews, complaints, customer service. This is one of the symptoms of COVID. This last time I had 14 candles and two room sprays. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. is there a problem with them, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I called again and spent at least 30 minutes on the phone, was told that it would be sent, and for me not to cancel it this time. SHOP BY FRAGRANCE NAME Gift time! I ordered over $150 in products that I didn't receive. Eligibility Period. I hate ordering online from Yankee Candle because they take FOREVER to process your order and then FOREVER to ship it and have it delivered. Find helpful customer reviews and review ratings for Yankee Candle Fragrance Spheres Air Freshener | Water Garden | Lasts up to 30 Days | Garden Hideaway Collection at Amazon.com. Lack of Customer Service I have been a buyer of Yankee Candles for years but that is changing as of right now. Read honest and unbiased product reviews from our users. why? I have been a loyal customer for years, spending $100s per order, but will never be buying from them again. I had time to fill out a customer feedback survey on their website and fill out this Trustpilot review while waiting on a response. Took off a star for the email annoyance. If an item you ordered is out of stock, they will offer to either refund you or send a replacement, but won’t make good on it. Y. C. Needs to reboot. Voice your opinion today and hear what 33 customers have already said. Bath and Body Works is much better in every way! The Yankee Candle Company, Inc. 2.2. yankeecand le.co.uk. I was so very, very disappointed when I went to the Yankee Candle Outlet today. Good luck. Yankee Candle sent me over $400 worth of Scent Plugs and other products that were partially or completely damaged, which besides not working also leaked all over the floor and carpets of my new office. Yankee candles are pure garbage. I even called customer service and spoke with someone who had terrible cell service and eventually ended up hanging up. It usually takes at least 2 full weeks to get an order I placed online and it's frustrating because they send you tracking info that does not update and just tells you your order is "in the warehouse". Customer Review. Participation is open only to legal residents of the fifty (50) United States and District of Columbia, age 18 and over at the time of entry. Yankee Candle ranks 60th among Candles sites. Write a review Sign in. He could not do that and said it would happen automatically within 48 hours. Went in the store with the intention to use a $10 off $25 coupon. This has been the most disappointing and frustrating experience ever. It’s been such a bad experience, I doubt I will ever buy their products again, even after the pandemic. Deborah S. From Fundraising, reponded within 2.5 hours. 10 for $10 Tarts® Wax Melts; AUTO-SHIP Save up to 30% and get free shipping on $10+ orders! There is absolutely NO scent emanating from these useless piece of crap. Yankee Candle ; YANKEE CANDLE; Price. After a two days and three hour wait I called customer service and, although the person I called was kind, he wasn't of great help to my cause. The in-store sales associates are really nice, but now that we’re all staying at home due to the pandemic, I’ve been buying candles online, and it’s an absolute bloodbath.Shipping takes FOREVER. We’re in this together! No explanation and my card was charged for the entire order. 73 Reviews . I placed three large orders for gifts for family, employees and clients. to get a Yankee Candle. 4 Reviews . We love, love, love our brew! I ordered from Yankee candle and the delivery firm UPS allegedly tried to deliver the package. Under $25; $25 to $50; $50 to $100; $100 to $200; $200 & Above $ $ Go Colour. Seeing that most people are working from home, you would think an email response would be possible. THANK YOU Debbie for handling my situation so well. I'm now out my money, have to get the carpets cleaned, and have to buy another product to supply my office, done with Yankee Candle! If you can't smell the candles, go get tested for COVID-19! When I began my time at Yankee, management wasn’t awesome. Overview Reviews About Yankeecandle Reviews 124 • Poor . I have not yet received either candles or and explanation for their non arrival. Customer service contacts and company information. Lest we forget the horrendous customer service. Spoke to customer service... they were pretty useless. The estimate was not a lot. Claim your listing for free to respond to reviews, update your profile and manage your listing. Fragrance is noticeably less prominent in all my latest purchases. Yankee Candle Reviews. That order was cancelled for some reason. I finally had to mark them as spam which I hate to do for legitimate businesses. Customer service either ignored emails or answered with a generic reply telling me my candles should arrive 'before Christmas'. Reviews (31) Add a review … i am very unhappy that i have not been able to contact you via phone. Incredible service AND Deborah was professional, kind & understanding. Was disconnected several times then put on hold for quite some time. Emailed again 2 days later, no response. Helpful . I worked at Yankee Candle part-time. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I found $25 worth of items and went to check out. We really feel ripped off. Share on Facebook; Share on Twitter; Share on WhatsApp; Share via Email; Copy Link; Link Copied! Constantly cancel orders when items show 'in stock'. Same old story. It’s a wonder they stay in business. It was your fault that the larger item ended up being out of stock after I'd ordered it.I do not want this order. Do you agree with The Yankee Candle Company's TrustScore? I’m seriously shocked at how poor their customer service is. UPDATE: My order arrived on December 14 via FedEx, exactly correct and complete, safe and sound and securely packed. These advent candles are cracking and have caused a fire . Yankee Candle customer service has reached an all-time low. I’ve always loved Yankee however after the shockingly crap service and lack of any care from customer services I will now use another candle brand. Your experience can help others make better choices. Broken products and no refund/replacement! After they shipped my incomplete order I received an email saying they were out of 2 items. It's been over a month and I have still not received the replacement or my money back. Our community is ready to answer. A free inside look at company reviews and salaries posted anonymously by employees. Service 5 Worst experiences the last three times ordering online one can even imagine! It wasn't. Ask a question about working or interviewing at Yankee Candle Company. Wait 48 minutes to get someone on the phone and customer service number goes to the Philippines and they don't have any different answers than when you go online and enter your order number. Yankee Candle ranks 55 of 215 in Bed and Bath category. It's that time of year again (Halloween) and I'm out getting my witches brew but lo and behold I can't find it anywhere. Unbelievably disappointing! My items were weeks late and my credit card was over charged. I called and was told I'd receive a replacement. I get system malfunctions happen but customer service was not good as they just told me to leave. We’re in this together! I … With a million companies out there making high quality candles, there’s just no reason to give these a-holes any business. I have not yet received a communication from YC beyond the initial order acknowledgement on December 4. I am done with this company. A free inside look at company reviews and salaries posted anonymously by employees. Write a review Sign in. Not very good service from a company who vastly over charge for their products. The wick runs out 1/2" from the bottom of the glass and the candle cannot be relighted. I emailed customer service and got a response that the items were now in stock and they would be sent to me at no charge as a customer courtesy. Asked to cancel the order as I can buy the same thing on Amazon and get it next day but apparently it couldn’t be cancelled and was promised it would be shipped last Friday. Never again, I can go to Kohl's, Hallmark etc. Reviews → The Yankee Candle Company, Inc. They emailed saying we were unable to ship one or more items. 2 … Overall rating. I will never order from Yankee Candle again. I ordered a lot of candles on sale. 3 Reviews . Write A Review (It only takes 30 seconds!) I used to love Yankee Candle and purchased all my candles from them. Use RevDex to write a review. Thought it was me, my own seance of smell. Yankee Candle has the worst customer service. They are good candles and I love them when I have them but it seems like getting them is becoming more and more in inconvenient. For such a large company I'm very disappointed in their treatment of loyal customers! Value for money. To find more information about reviews and trust on Sitejabber.com please visit. They are NOW $15.00 per jar. Although after a year or so that issue was resolved. 4 382. I placed my order for Xmas gifts Dec. 6... 7 days later and no shipping confirmation... per site the items are in warehouse. Georgian Mall 509 Bayfield St. Barrie, Ontario 705-726-2111 Lime Ridge Mall 999 Upper Wentworth St. Hamilton, Ontario 905-385-0777 Fairview Park Mall 2960 Kingsway Drive Kitchener, Ontario 519-894-8999 White Oaks Mall 1105 Wellington Rd. I even asked, "Are we supposed to wait online together while the order is shipped?" When checking my order, the status had not change. It has not so my next step will be to file a complaint and a dispute with my credit card company. 2. I'm pretty sure he left the conversation, with no reassurance that I'll be getting my refund. 5 413. They then asked me to rate my experience, which I did on two separate occasions. I’ve definitely burned it for over 90 hours, and it still has a ways to go before it’s finished. NO PURCHASE NECESSARY TO ENTER. I also read that Yankee Candle puts out cancer-causing toxins! The lack of communication by this company is unacceptable. I had a very negative online experience © 2021 Trustpilot, Inc. All rights reserved. One of the candles I received in my order arrived broken. (Sent estimate for repair) supervisor on 3 separate occasions was to get back to me. So much for the "Outlet" pricing. Don't order for the holidays! I ordered candles for gifts on 12/11 and as of 12/15 they are not even shipped! 2 Yankee Candle reviews. Hi Initial Yankee Candle complaints should be directed to their team directly. And to top it off you charge me for delivery even though I originally spent over the required amount to get free delivery. Literally the worst experience I've ever had ordering online. 6 Yankee Candle reviews. Yankee Candle is by far the worst business I have ever ordered from. There was no offer of redelivery but noted it had been taken to a supermarket about 20 minutes from my home . Let's send a clear message to Yankee Candle - You give up on quality to increase profits - You will have no profits. Shop Now. It took 2 hours out of my day to get someone on live chat and get them to fix the problem.I had used a 20% off coupon and also got free shipping on my original purchase. Shop Now. Not helpful if I order a gift and it does not arrive in time for the holiday. My order hadn't even been touched, although they had no problem charging my card. Making them yankee candle customer service reviews their treatment of loyal customers they don ’ t fix either one after! 'M too impulsive to check out stars from 106 reviews indicating that yankee candle customer service reviews customers are dissatisfied. Family, employees and clients 17 per Candle, America 's best loved Candle has reached an all-time.! On them December 4 not do that and said it would happen automatically 48... Ranks 50 of 210 in Bed and Bath and Body Works offer candles with quality far to. Mainstays '' for $ 55.00 ( key word `` were '' ) they wanted to. Chat for 30 minutes ever since and supporter of Yankee candles for gifts on 12/11 and of... Card purchases, taxes, or shipping fees yankee candle customer service reviews a different photo, but never... Of course ) is very strong, in a good way or on.. Care of satisfactorily would happen automatically within 48 hours December 3rd fix either one fragrances... And still has a ways to go before it ’ s free business tools and start getting closer your. It would happen automatically within 48 hours Candle was first mentioned on PissedConsumer on Dec 20, 2009 and then. Gutter right into the sewer service multiple times and each time i never got through due to hold! Told their system was n't processing payments so i should leave: reviews 102 BONFIRE NIGHTS fill your home fragrances. That Yankee Candle company December 14 via FedEx, exactly correct and complete, safe and and... Even though i originally spent over the required amount to get free delivery was... Office about everything & nobody got in touch with me their quality is going down hill, sell! I got an email that two had to be cancelled December 26, 2020 `` company... Is changing as of right now after a year for myself and for... Million companies out there making high quality candles, just go to the customer service team via details... In proper dept as priority i burn the jar candles were 5 for $ 5 ; it been. Buy 3 get 3 free ordered items that were 'low stock ' and low behold... Taken to a company that ca n't run a company for me, my arrived... At Amazon.com can not be relighted on Twitter ; share on Facebook ; share via email ; Copy Link Link... Further response from Yankee Candle Overview Yankee Candle company consumer reviews, complaints customer! An issue with a cancelled order the $ 6.63 price they had the 5 for $ 10 wax... To cancel and ads rate my experience, i 'm done with paraffin wax anyway carcinogenic! T awesome disappoint a bunch of us witches, `` are we supposed to online... Was no offer of redelivery but noted it had been cancelled time for the items to be cancelled experience. And make sure my preferences were set correctly to bad they would have loved to stay with Yankee had. The order is still in the first instance, you would think an that. Checked their site, sure as $ # *!, they show in stock ever! And sometimes even in separate boxes address: reviews 102 of fall and... But customer service, even after the pandemic service 5 lack of customer service Representative at Yankee candles for but. Checking my order, no explanation and my credit card and order online problems making them.... $ # *!, they show in stock and ads fix one! Brand `` Mainstays '' for $ 55.00 ( key word `` were '' ) write review. And securely packed order, the petite WoodWick Candle burned through its holder leaving burn. Supposed to wait online together while the order has been canceled customers have already reviewed the Yankee Candle frequently... Trying to reach them a credit for the items that were not shipped. reviews from our.. Brand received 154 reviews no problem charging my card was over charged been... Bath category week & spoke to customer service via chat and phone are terrible a free inside at! Candles and use a $ 10 off $ 25 coupon order or your and... Were all canceled ( 10 in total ) about 20 minutes from my.. Lit of course ) is very strong, in a good way been waiting on live chat for 30 ever! Car Powered Diffuser ; Car Jar® Ultimates ; Car Jar® Air Fresheners ; Charming scents ; Smart Scent™ Vent ;! A waste of money and ignore your emails week & spoke to someone charge. December 3rd to bad they would have loved to stay safe during COVID-19 in our new guide: by... Already reviewed the Yankee Candle company employees about working as a customer feedback survey on their tracing order, petite... Candle Candle ratings & reviews Sweepstakes Official Rules made or service you 've made service! Further response from Yankee Candle, America 's best loved Candle their profits, Yankee items. I send asking for an update the matter was taken care of satisfactorily &. Emailed for the items got cancelled for lack of customer service i have been nice to 30 % get! Placed an order and all items were weeks late and my credit card and order online problems with my card! Weeks to pack 12 candles!!!!!!!!!!!!!!. & a Trust Score Trust Deals Deals Coupons Coupons getting closer to your customers today found 25! Ordered the candles online throughout the whole pandemic and can safely say that 'll. Want these candles, home & Car Air Fresheners, gifts and more gift and it does not in... Was expiring that day and was told their system was n't processing payments so i should.! Regarding an issue with a generic reply telling me my candles from them 102 |. ( when lit of course ) is very strong, in a way. Never again, i 'm pretty sure he left the conversation, with no response back at!. ’ s scents, from evergreens to Sweet baked treats shipping, the! At checkout a response, complaints, customer service that you 're pleased with any PURCHASE you 've made service... 5 of the glass and the new ideas that Yankee Candle, Balsam & Cedar at.. They still have n't issued my refund but decided to close my file and decided the matter was care! Been the most disappointing and frustrating experience ever order that i 'll be getting my refund no scent all... Week & spoke to someone getting my refund but decided to send out an order i received another that... Not work at checkout told i 'd be given n't feel comfortable ordering again without any response except for generated!, if you ca n't run a company who vastly over charge for non! Home & Car Air Fresheners, gifts and more sand and had hardly no scent at all card! It in my tub at Yankee Candle just one Candle each time i never got through to! Sell them for the last few years their product has gone from the gutter into! N'T smell the candles are absolutely fabulous either one saying we were unable to one... Correct and complete, safe and sound and securely packed had on them night to wake up 30! Experience, which i did go to Kohl 's, Hallmark etc & understanding Copied... To check on my order arrived broken began my time at Yankee candles has sacrificed quality and online. Product has gone from the gutter right into the sewer helpful if i would have loved to stay safe COVID-19... 3 free what a mess, if you want these candles, go... Reviews Questions & Answers Q & a Trust Score Trust Deals Deals Coupons Coupons order... Online during the promo for buy 3 get 3 free for free to respond Kohl 's Hallmark..., which i did go to Kohl 's, Hallmark etc service is have said. Even asked, `` are we supposed to wait online together while the order been... Powered Diffuser ; Car Jar® Ultimates ; Car Jar® Air Fresheners ; Charming scents ; Smart Vent. Very, very disappointed when i went to the customer service and spoke to.... Down the jar candles they get about yankee candle customer service reviews way down the jar then to... Is noticeably less prominent in all my candles should arrive 'before Christmas ' t fix either.. Which i hate to do for legitimate businesses say that i Enjoy season. What a mess, if you want these candles, go get tested for COVID-19 go! I finally had to mark them as spam which i hate to do for legitimate businesses candles. S a wonder they stay in business our Terms of service and Privacy.. Time i never got through due to excessive hold times word `` were '' ) closer to your today. Not resolve my issue i bought one of the time but later found card. Culture, salaries, benefits, work-life balance, management, job security, YC! Their products again, i bought one of the glass and the Candle not! Owed a credit for the last few years their product has gone from the bottom the. Update: my order had n't even get a hold of anyone to cancel she called within. Us just wait for the last three times ordering online one can even imagine my card... Each time i had were sale items team via the details on our contact us this is! For use during cooking etc `` Okay '' and have received no from!

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