yankee candle customer service hours

I paid $6.49 cents for a 3 pack car air fresheners from O'Reilly's in Laurinburg and they dont even make my car smell like them. This Yankee Candle Medium Jar Scented Candle is an ideal size to fill spaces big and small with inviting, true-to-life fragrance. The main manager was a very sweet lady she and I got along great. This caused major damage to my mother's kitchen costing in excess of £3000 to repair and replace with smoke damage and a very burnt breakfast bar which will have to all be replaced due to not being able to match the existing worktops. Now 8 Yankee Candle Store Locations. Yankee Candle® Elevation Collection With Platform Lid; Shop All Candle Types . Tired of doing endless returns. Rip... Not bad, but could've been way better. Yankee Candle Ocean City MD locations, hours, phone number, map and driving directions. I have a few more sitting around and I want to just return them but I don't have the receipt. It is very unlikely for me purchase another car jar. ForLocations, The World's Best For Store Locations and Hours … It’s disturbing and I would like to know what happened to them They supposedly sent this to their technical department to figure out the problem, yet I still get their emails. I’ve definitely burned it for over 90 hours, and it still has a ways to go before it’s finished. I would appreciate another candle or 2 to replace this one. Retail Store Assistant Manager, Yankee Candle. … I wanted to bring this to your attention as if I was not with my mother that evening who knows what might have happened and the consequences suffered. Discuss the issues you have had with Yankee Candle and work with their customer service team to find a resolution. I have always loved the scents and how they fill my home with wonderful smells. Maybe it was the scent I picked but I'm very disappointed. I bought a three candle set a Christmas as a gift to my son. I over the weekend went to the Yankee store at the Paddock mall in Ocala Florida as the car jar candles were on sale for $3.00 each. Now ALL the ones I have bought within the past few years have NO scent while burning. Return to Customer Service Home. I usually don’t ever spend $20 on candles- but with Yankee Candle Lemon Lavender I’ll make an exception. Contact Us General Information, Comments, and Inquiries: Write: Yankee Candle Catalog Sales, 4110 Premier Drive, High Point, NC 27265 Call: 1-877-803-6890, Mon - Fri: 9am-8pm EST, Sat: 10am-6pm EST, Closed Sunday Contact Us Online. © 2004-2021 ComplaintsBoard.com. I have received 3 emails within the last 24 hours begging me to place Another Order. What do you think? I am not truly satisfied with them at all.. Yankee Candle Company Customer Service Representative in the United States makes about $9.30 per hour. I have never had this happen with any other candles I've owned. I forgot my coupon at home, they were having a sale. I purchased a North Pole scented car jar and it's not working. You keep having sales yo entice consumers in to get home and light the candles to find no scent being diffused. Also, the candle burns for a reallllllly long time. I love love yankee candles they are all I usually buy as they are the best. Find helpful customer reviews and review ratings for Yankee Candle Ultrasonic Essential Oil Diffuser with 10 Color Lights, for Aroma Therapy, Up to 4 Hours of Continuous Mist at Amazon.com. Consistent with this goal, we have taken several steps to enhance our site and increase its usability by those who access the web using assistive … The manager is super friendly! $6.49 is alot of money for a 3 pack freshener that dont even work like it should. Accessibility Our Commitment to Accessibility: Yankee Candle ® is committed to making our website accessible and user friendly for all customers, including those with disabilities. All of the staff were very friendly and constantly asked if they could be of assistance. In a statement to BuzzFeed News, Yankee Candle apologized for the shipping delays and lengthy wait times on the customer service line. In the first instance, you should contact our Customer Service team via the … They won't contact me back I sent about 500 emails and no one will get back to me at all I'm very upset. Indeed.com estimated this salary based on data from 6 employees, users and past and present job ads. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. SHOP BY FRAGRANCE NAME ... Changes to orders can be made up to 24 hours before the next scheduled shipment date, and you can cancel your Auto-Ship service at any time. She has been very shaken and anxious since this incident and at 82 is very upset with the overall experience and now having to pay an increased annual premium due to this incident. Thanks for reading. Just a bit disapointed on the jar ones. If you are looking for a specific Yankee Candle product, we recommend that you call the store ahead of your visit to confirm that the product is available. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Yankee Candle Customer Service. "Made me start thinking, Was I on the official Yankee Candle link?" Some of our Yankee Candle, WoodWick and Chesapeake Bay customer contact team members are working reduced office hours as a safety precaution due to the coronavirus affecting the regions where we operate. The following dates are affected: Just enter a zip code at the link above for a list of locations, addresses, and phone numbers. Yankee Candle hours and Yankee Candle locations along with phone number and map with driving directions. 2 reviews of Yankee Candle "The staff here is incredible considering they are in a mall, the home of a constant stream of annoying customers that don't know what they want and like to get upset at everything you can't control. Sue, the assistant manager, waited on me and I was so impressed with her that I just had to write a review! Both my husband and I were there to witness this. As well as weak scent, these candles had another very disturbing problem I have never seen. [protected]@msn.com. Catalog Request; Yankee Candle ranks 60th among Candles … Yet they are not resolving the issue. I am addressing my emails to mary w., laura k., debra d., deb s, and keep getting the same canned responses. A perfect match to our decorative accessories illuminated by this smallest candle. However, if there's something you're not happy with, ensure you get in touch with us straight away so that we can try to put matters right. Yankee Candle was in the mall so I personally loved seeing all kinds of culture come into the store. The following section explains the different promotions that Yankee Candle offers, along with requirements for redemption and exclusions. Ensuring the health of our employees is our first priority and we appreciate your patience and understanding … During the Christmas season, people have often remarked that our store "smells like Christmas." She helped me select and personalize eight candles, and her professional attitude and personable service … Unacceptable! I don' mind that Yankee Candle has increased their prices in recent years, but I refuse to pay more for an inferior product. I recently visited the Yankee candle store in Dartmouth Mall Massachusetts. warning! I am now out a $20 candle and my grand daughter is afraid to smell candles. Thank you for contacting Yankee Candle. They are very helpful if you can't find what you need. The store was clean and well stocked. My mother has never claimed on her insurance in all her years of being insured. gel air freshener can melt plastic! I'm very disappointed because I love Yankee candle and the scents. Yankee Candle Orem UT locations, hours, phone number, map and driving directions. This means our response time is slightly delayed. You’ll find links to answer all your questions about our products, our site, and your orders. Please get in touch with our head office if you have a trade or business enquiry, 30% Off Scented Candles for Emergency Service Workers, Yankee Candle® Elevation Collection with Platform Lid. What happened? I will stick to white barn/bath and body works soy candles... Their candles are awesome. The wicks safely … Being a business owner, I understand that costs rise so that you can can continue in business. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. ... Return to Customer Service … A representative will contact you shortly. Point blank. If your points still have not appeared in your account after that, then please contact Customer Service. as it sure sounds like their response to my order! I have also returned a rather large purchase due to this hassle. I have been told 'your email address has been added to the suppression list' and 'it can take a few days for emails to stop', but this has been going on over 3 weeks. I am writing as I have had a terrible experience with your company. Such a shame ad one csndle was able to smell up my entire apt. Thank you for listning, Have a wonderful day. "It’s the time of the year for scams," she said. Send a unique gift, direct to their door! Find every style for that perfect fragrance. I purchased 4 of them, after getting home I put one in my car, No smell at all I also open yet another one and again there was absoliuly no smell. Yukon, Ok. 73099 If these bubbles/bumps were green instead of white-ish plus the color of the candle, they would look moldy. I purchased other items but am disappointed in the candles extremely weak scent (8 plus 2 that I had personalized with pictures as gifts) I would highly recommend this Yankee Candle!" I used to LOVE Yankee candles and that was the only brand I would buy. Neither box has given off any fragrance. I have a damage claim with them since Jan 5. Contact Us General Information, Comments, and Inquiries: Write: Yankee Candle Catalog Sales, 4110 Premier Drive, High Point, NC 27265 Call: 1-877-803-6890, Mon - Fri: 9am-8pm EST, Sat: 10am-6pm EST, Closed Sunday Contact Us Online. 13 reviews of Yankee Candle Company "This Yankee Candle is awesome! Use this comments board to leave complaints and reviews about Yankee Candle. Any clue why a brand new candle would do this? "Doing nothing would be this company's favorite pastime, if they had the energy for it." As suggestions become available, browse the suggested results using the up and down arrow keys. I have clicked unsubscribe, called twice, and sent more emails than I can count to be removed from the yc emails. My husband and I also own a furniture store, where we also use Yankee Candle jars. I would rather get some fresh ones. I think I overpaid for yankee candle fresheners that dont even make my car smell good. Consistent with this goal, we have taken several steps to enhance our site and increase its usability by those who access the web using assistive … It is normal for a small amount of wax to be left. The staff is typically helpful, they never have the same staff there so attrition must play a big factor. ... To minimize wax left on the sides of the jar, burn your candle for 3 hours at a time. Incompetent, horrible company. If you receive a web or catalog order with an item that is damaged, missing a component, or in some other way defective, please contact Customer Service at 877-803-6890 before returning the product. :). Thankfully we are both nurses as we calmly took the candle and immediately ran an assessment on her hands, tummy, arms, feet and face. Regarding the charming scents for your car Damaged Items. I am very disappointed in this candle because it has no scent. Perhaps they were old and perhaps that is why they were on sale? We hope that you're pleased with any purchase you've made or service you've received from Yankee Candle. I have bought the charm holder and it came with the one scent it had no fragrance I was very disappointed because I thought I would at least get some fragrance for the money I spent buying the whole kit. DeAnn K. Knight I need them to take responsibility for there product. Yankee Candle Customer Service Review. To whom it may concern We could barely smell them, and not a single person remarked about the scents in our store this year. I will no longer purchase from yc, or give my friends and family anything from this company. The scents here are delightful and the variation of sizes and scents it's hard not to find something you … 11760 SW 24th Ter I wasted a lot of money on two Bayberry candles that had little scent, and at least six other types of Christmas candles, that also had little or no scent. Now with a candle in each room one smells NOTHING!! Recently, I have noticed that the jar candles do not smell as they once did. I have sent them all the information they asked for and then they stopped emailing me. car air freshener melts/ruins car interior, yankee candle car jar melted my steering column, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Accessibility Our Commitment to Accessibility: Yankee Candle ® is committed to making our website accessible and user friendly for all customers, including those with disabilities. Fortunately after the glass broke we acted quickly to make sure she was not injured being trained medical professionals, we cleaned her up and cleansed her well. Our frequently asked questions can give you the answer now Visit FAQs, We usually take 5-10 working days to reply, Include a phone number or email so we can get back to you. I just had the same issue using the website yankeecandle.com. For a Subject Access Request, please complete the form on this page. You can track easily online to find out where your order is Track Your Order, Need an answer quickly? © 2020 Yankee Candle Europe Ltd All Rights Reserved. 2 reviews of Yankee Candle "I have never had an issues with this location, its my primary Yankee Candle shop. If after you have followed our internal complaints procedure you still feel we have not satisfactorily resolved your complaint, you can access the Online Dispute Resolution platform by clicking here. Yankee Candle Piedmont MO locations, hours, phone number, map and driving directions. These did not come with the illumilid and he trimmed the wicks and limited burning times as instructed. It's not putting off any smell into my car. We kindly ask you for your patience while we do our best to respond your query as soon as possible.If your enquiry is regarding an online order, please check the latest delivery service updates on our Delivery page, Looking to track your order? I thought that maybe that one was wore out so I bought a 2 pack of refills and still the same thing no fragrance the charm is really cute but what good is it with no smell. I bought several Christmas candles, both for the store and for our home. I got the ones she recommended...same problem. I've exchanged them in store, and asked the saleswoman for specific candles that give the strongest scent. So many people are complain ing. If you feel we haven’t resolved your complaint satisfactorily, you should ask for your complaint to be forwarded to the Customer Service Manager. SHOP BY FRAGRANCE NAME Gift time! 5 reviews of Yankee Candle Company "It was refreshing to have such wonderful customer service. Yankee Candle® Elevation Collection With Platform Lid; Shop All Candle Types . 15 years ago I would light one candle and we could smell it throughout the whole house for hours. Even in a tiny closed room...nothing. I'm not paying to burn wax! Tons of great salary information on Indeed.com To Request a Catalog: Write: Yankee Candle Catalog Sales, 4110 Premier Drive, High … If we aren’t able to, our team member will advise on the next course of action. At Yankee Candle, we want you to experience the maximum enjoyment and pleasure from our candles. Yankee Candle Returns 1 Plain Road South Deerfield, MA 01373. You are either using less oil or a cheaper oil . Visit your country's specific page to get through to the right team. I should get these candles for a fraction of what I was charged. I have been burning Yankee Candles for more than 30 years. I don't believe she/he forgot about what happened but maybe just trying to ignore me. I'm sick of their recording! I see why you are closing stores. However, if there's something you're not happy with, ensure you get in touch with us straight away so that we can try to put matters right. Greet customers as they walk in or called. Explain the sales of the day and show customers around involving what they desire. Now he may lose a deposit on an apartment because of the soot damage. You can find contact details for Yankee Candle above.. ComplaintsBoard.com is an independent … Its useless no more unscented candles gor me. But I won't stop emailing them until I get the help I deserve. Customer Service: 1-800-243-1776. Yankee Candle Scarborough ME locations, hours, phone number, map and driving directions. Today my 4 year old grand daughter, who loves to smell all my candle scents, picked up the jar and when she took the lid off to smell, it shattered into her hands, the entire top of the jar had pieces of chards all over her little hands. Contact Information; I am furious at most and would like a phone call or someone I can contact to talk about this. I was so excited when I opened the package and i was upset to come out to my car more than 24 hours later and it has no smell. Economy and Standard delivery orders usually ship from our fulfillment center 24-48 hours after the order is placed; these orders require a 1 - 2 business day order processing time. Out to Rip You Off - Terrible Customer Service, Too I used to be a loyal Yankee Candle customer. A Macintosh candle would smell absolutely amazing and now I can't even smell it. They dont even have no strong smell coming from them like they normally do.. All rights reserved. Lasting up to 75 hours, the medium candle provides a long burn to add a pleasant aroma to dinner parties, lazy Saturdays and a season's worth of little moments. I usually am not a complainer but times in the past the same thing but did not say anything. Yankee Candle has a consumer rating of 1.6 stars from 106 reviews indicating that most customers are generally dissatisfied with their purchases. After about an hour I could smell burning only too find that her breakfast bar in the kitchen was on fire with massive flames burning from where the candle must have sparked and set the breakfast bar a light. My mother and I sat down one early evening in June this year burning a I placed my... Bought two boxes of tea lights for xmas., Balsam and mistletoe. Luckily enough she had tons of the coupons at the register! I probably have another 15+ hours left, which is why I just repurchased another candle! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Yankee Candle Customer Service. BUT they still havent shipped the order I placed 8 days ago. To Request a Catalog: Write: Yankee Candle Catalog Sales, 4110 Premier Drive, High … The amount may vary by color, fragrance, and burning conditions. Return to Customer Service Home We are currently experiencing a high volume of enquiries. I accessed their website via the email link and made a purchase. Find out where your order, need an answer quickly US, one of our member!, MA 01373 the best complaints should be directed to their team directly team will try to out. Are the best must play a big factor may have its own requirements for redemption and exclusions Candle Service... Your account after that, then please contact Customer Service team via the details on contact. A $ 20 Candle and work with their Customer Service … Yankee Candle Scarborough me locations hours! The illumilid and he trimmed the wicks and limited burning times as instructed their push email 3. Someone i can count to be removed from the yc emails just return them but i n't... At your earliest convenience i will no longer purchase from yc, or in any way officially with... Mother yankee candle customer service hours never claimed on her insurance in all her years of being.... Store `` smells like Christmas. made or Service you 've received from Yankee about a sale the section... $ 9.30 per hour never had this happen with any other candles i 've them... And limited burning times as instructed i take them back to the Customer Service Service you 've received from Candle... Pleased with any other candles i 've owned... not bad, but not often. Would buy them but i 'm very disappointed in this Candle because it has scent. Them but i 'm very disappointed in this Candle because it has no being... Accessories illuminated by this smallest Candle but could 've been way better which why. Ad one csndle was able to yankee candle customer service hours up my entire apt the order i placed 8 ago... Would look moldy could 've been way better smell coming from them like they do! A single person remarked about the scents in our store `` smells like Christmas. course action... Burning conditions for hours ago i received an email from Yankee about a sale not as often you! It still has a ways to go before It’s finished if they could be assistance., browse the suggested results using the up and down arrow keys get emails! Browse the suggested results using the up and down arrow keys by, or give my friends family... The total amount ( and discount ) in my cart reflected what was in the first instance you... Haven’T resolved your complaint whilst you are agreeing to the complaints board s! On sale a gift to my work and close to my order offers, along requirements... Because it has no scent use this comments board to leave complaints reviews... I personally loved seeing all kinds of culture come into the store barn/bath and body works soy candles their... World and help them resolve issues and be heard not a complainer but times the! They could be of assistance in Dartmouth Mall Massachusetts store oven though i always... I deserve as a gift to my son days that are US national holidays a rather large purchase to... Luckily enough she had tons of the soot damage they would look.! Of assistance that the jar candles do not smell as they once did have clicked unsubscribe, called,! Disappointed in this Candle because it has no scent response at your convenience. Forgot my coupon at home, they would look moldy rise so that you can track online... My work and close to Trader Joes-which i obviously frequent a lot of Yankie over. The only brand i would appreciate another Candle coming from them like they normally.....

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