front office agent job description

Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Presents options and alternatives to guests and offers assistance in making choices. Commis I Job Description / Range Chef Job Description, Executive Secretary to Hotel General Manager - Job Description, 39 Duties and Responsibility of Banquet Chef | Catering Chef, 45 Duties and Responsibility of Hotel Spa Manager / Asst. See you around and happy Hoteliering. If an organization’s employees relate well with customers, there is tendency that they will adjudge such a company or organization as a good one. Receive letters, packages etc. Also known as a front desk receptionist. 12,299 open jobs for Front desk agent. Necessary cookies are absolutely essential for the website to function properly. Front Office Duties and Responsibilities Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: Crafting a Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. Maintains the cleanliness and neatness of the front desk area. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. They welcome and orient new guests and issue room keys. Must be able to speak and understand the primary language used by the guests who visits the hotel. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. A neat and professional appearance is also necessary because the front desk agent is usually the first employee that customers meet when they visit the organization. received for them. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. Find and apply today for the latest Front Desk Agent jobs like Receptionist, Reception Manager, Night Receptionist and more. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. Front Desk Agent Job Duties and Responsibilities Greet guests with a welcoming smile and friendly demeanor Perform all guest check-in and check-out procedures Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Employers are more favorable to people who have worked before as a front desk agent, so if you have had the experience, your resume should reflect it. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. Reports any unusual occurrences or requests to the manager or assistant manager. Knows cancellation procedures. Being able to wear a cheerful face always is very important. Knows the location and types of available rooms as well as the activities and services of the property. These cookies will be stored in your browser only with your consent. Do make your comment in the box below. We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. It is mandatory to procure user consent prior to running these cookies on your website. Other common job titles include guest relations associate or front office agent. Represents the hotel to the guest throughout all stages of the guest's stay. Front Office Agent Resume Examples & Samples Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction Obtains assigned bank and ensures accuracy of contracted monies Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. Obtain accurate and relevant information from customers and visitors. These cookies do not store any personal information. 74 Front Desk Agent jobs and careers on Caterer. Greet and welcome guests. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager. Job Assessment Tests: How to Top Your Competition. 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Experience: Previous hotel-related experience desired. Therefore, you should aim at acquiring those skills and qualities and then use them in your resume – this makes your resume highly attractive to employers. Any job experience in the Hospitality sector and Front Office department in a Lodge environment (preferable five star) is a GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES: Register guests and assigns rooms. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. The Front Desk Agent will assist guests with inquiries, problems and complaints. A front desk agent answers phones, responds to emails, performs basic clerical duties, books reservations, handles customer inquiries, and solves any problems that may arise, ultimately helping to foster a positive image of a company. One thing that some front desk agents probably don't think about, especially if the hotel has a concierge, is the necessity of learning the area really well. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. Front office agents work independent of the sales and marketing team but assist in promoting the organization and its products or services. Follows procedures for issuing and closing safe deposit boxes used by guests. Knows room locations, types of rooms available, and room rates. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Is aware of daily activities and meetings taking place in the hotel. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Inform guest of the room safe and mini-bar key and room key procedures. Issue parking passes/validate valet parking tickets. Having the knowledge of front desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position. POSITION TITLE: FRONT DESK AGENT / ASSISTANT. Job Description & Specification – Agent, Front Office 1 POSITION DETAILS Position Agent, Front Office Level Colleague ... Must be willing to learn and skilled to perform the job of a Front Office Agent. Front office agents work independent of the sales and marketing team but assist in promoting the organization and its products or services. Front Office Manager (AFOM) - Job Description Hits: 84093 Bell Desk - Bell Captain Job Description Hits: 51212 Bell Desk - Porter / Bell Boy Job Description Hits: 135218 How did you find our front desk agent job description? The hotel receptionist job is often referred to as a front desk agent. Front desk agents are also responsible for handling customers’ complaints or directing them to employees that can resolve their issues. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Their responsibilities include welcoming guests, ascertaining their hotel needs, and verifying their personal details before assigning them to rooms. Additional training in customer relationship management may also be required or considered a plus. The job of the front desk agent is crucial to the success of every company as their performance can either endear customers to the company or put them off from it. In hotel settings, these employees take charge of the check in and out of each guest. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Listed above are important qualities employers will like to see in your resume for them to be sure you will be able to excel on the job. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound. Responsibilities. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Ultimately, you will help create a pleasant and memorable stay for our guests. List of articles in category Front Office Job Description; Title Hits; Airport Representative Job Description Hits: 96779 Asst. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: This category only includes cookies that ensures basic functionalities and security features of the website. You will need to have the following qualities and skills if you are seeking to work at the front desk of most organizations as these are what employers usually require from applicants vying for the post: An important part of a resume is the skills section where you highlight relevant qualities for the job that you have acquired. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. All the responsibilities are rarely included in a front desk agent's job description. Accommodates special requests whenever possible. There will always be extenuating circumstances arising, and they will have to meet challenges. Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Must be sales-minded. Front Desk Agent Job Responsibilities: Welcome customers and guests in a warm and friendly manner. Communicate services and amenities of the hotel to guests. You can create the work experience section of your front desk agent resume by simply making use of the duties and responsibilities of the ole given in the sample job description above. By clicking “Accept”, you consent to the use of ALL the cookies. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. It is typical of customers to judge an organization by the attitude and service delivery skills of its employees. File room keys ( only for manual room key hotels). Reads and initials the pass-on log and bulletin board daily. Use this professional created Front Desk Supervisor job description example to gain some inspiration on how to best craft your job description. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The Perfect Hotel Front Desk Agent Job Description. Front Desk Agents provide warm reception to guests and customers. Get the right Front desk agent job with company ratings & salaries. How to write a Front Desk Agent job description. This website uses cookies to improve your experience while you navigate through the website. Assists in pre-registration and blocking of rooms for reservations. They also reply to customers’ calls and emails regarding product or service inquiries and resolve customers’ complaints via telephone calls and emails. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Write, and understand the primary language used in the workplace. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! Front Office Manager 2/2017 Job Description: Front Office Manager Department: Front Office Reports to: General Manager FLSA Status: Exempt Position Summary: The Front Office Manager is responsible for management and lodging operations of front office and respective staff. Answer all incoming calls and redirect them or keep messages. He/she must be able to speak to customers in a manner they will understand, Friendly and Professional Appearance: A front desk agent must be friendly. In hotel settings, these employees take charge of the check in and out of each guest. Must speak, read. Education and Training: Minimum of high school diploma is usually required of applicants for front desk agent job. Advise guest of any messages, mail, faxes, etc. Some companies equally require further training in customer relationship management, whereas most companies view such qualifications as a plus since you will still be subjected to intensive two weeks to one month training. Ascertains their purchasing needs. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Front Desk Job Description. Direct Bell Person to escort guest and transport their luggage to the room. Learn more from our, Sure way to make high scores in job tests, Walmart Customer Service Manager Job Description, Key Duties and Responsibilities, Walmart Personal Shopper Job Description, Key Duties and Responsibilities, Director of Construction Job Description, Key Duties and Responsibilities, Walmart Assistant Manager Job Description, Key Duties and Responsibilities, Construction Contracts Manager Job Description, Key Duties and Responsibilities, Construction Assistant Job Description, Key Duties and Responsibilities, Customer Care Representative Job Description, Key Duties and Responsibilities, Construction Administrator Job Description, Key Duties and Responsibilities, Construction Accountant Job Description, Key Duties and Responsibilities, McDonald’s Grill Cook Job Description, Key Duties and Responsibilities, Target Team Member Job Description, Key Duties and Responsibilities, Target Guest Advocate Job Description, Key Duties and Responsibilities, front desk agent job description for resume, 19 Best Secretary Resume Objective Examples to Apply, Top 15 Computer Operator Skills to Stay Top of Your Job, 20 Best Remote Companies to Work for from Home, 20 Best Legit Online Jobs for Stay at Home Moms, Receive each customer or guest that walks into the organization, Ensure that visitors and customers’ details are correctly entered into log books, Communicate with customers and visitors to ascertain the reason for their visit, Assist customers to get served in a timely fashion, Direct visitors to the appropriate desks and offices, Assist customers in resolving product or service issues, Direct customers to the appropriate employees where their complaints will be resolved, Receive incoming calls and emails and respond to them appropriately, Assist customers and potential customers to schedule appointments and reminded in due time, Ensure cleanliness of the front office and orderliness of customers waiting for appointments, Assist visitors and customers in filling forms appropriately, Manually and/or electronically store and retrieve files when required. Answer questions and address complaints. Knows all safety and emergency procedures, Is aware of accident prevention policies. But opting out of some of these cookies may have an effect on your browsing experience. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The job description of front desk agents in most organizations consists of the following tasks, duties, and responsibilities in the example below: If you are seeking to work as a front desk agent, you will be expected to send a resume to hiring managers for proper assessment of your suitability for the role. To succeed in this role, an employee is expected to be patient, tolerant and friendly. They are expected to answer any question asked by a customer to the best of their knowledge. Organize and maintain files and records; update when necessary There are plenty of opportunities to land a Front Desk Agent job position, but it won’t just be handed to you. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. In a similar vein, happy customers make happy organizations because the survival and profitability of any company depends on continuous patronage from their customers. The role of the front desk agent also involves receiving incoming calls and emails. Applicants must address problems […] The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. What does a Front Desk Agent do? We also use third-party cookies that help us analyze and understand how you use this website. They essentially check guests in and out, make room reservations and … With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Other duties in the work description of front desk agents include ensuring that the front offices of organizations are orderly and clean, directing visitors to appropriate desks, as well as ensuring that customers waiting to be attended to maintain orderliness. Understands room status and room status tracking. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Obtain proper identification for tax-exempt guests and attach the form to registration card. They also have to store any luggage as needed by guests. Essential Duties and Responsibilities of a Front Desk Agent • Welcomes customers and guests. They also schedule appointments for customers and potential customers, as well as send them messages to remind them of such appointments at the appropriate time. A front office agent must be personable, and above all professional in handling customers’ issues and relating with them. Hotel Front Desk Agent Job Description. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. Verifies the guest's method of payment and follows established credit-checking procedures. A good front desk agent must always wear a cheerful face to make visitors feel at home and welcomed. He/she should be able to put up with the different behavior of people, as well as to listen raptly to the questions, inquiries or complaint of every customer. and distribute them. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Patience and Tolerance: A front office agent must be patient and calm in dealing with all kinds of customers. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. Your job description is the first touchpoint between your company and your new hire. To be compelling, the resume should have a section to show employers that you have experience working at the front desk in another firm. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. He/she should be able to listen attentively to customers no matter how irate they might sound, Communication: He/she should have splendid communication skills. © Setupmyhotel 2021 - All rights reserved. A minimum academic qualification of high school diploma is usually required of applicants for the position of front desk agent. Takes same day reservations and future reservations when necessary. A front desk agent works fulfilling customer service and administrative roles in hotels. Advise guest of any messages, mail, faxes, etc. Education: High school graduate or equivalent. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Possesses a working knowledge of the reservations department. You also have the option to opt-out of these cookies. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. received for them. Hiring managers know this and will go all out to get the best person for the post. Front Desk Agent Job Description Template. Determinate's a guest's reservation status and identifies how long the guest will stay. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. “ Accept ”, you will help create a pleasant and memorable stay for our guests of skills qualities! A good front desk agent works fulfilling customer service and work experience the... And welcomed to determine if the candidate has the appropriate front desk agents provide warm Reception guests... On your website inform guest of any messages, mail, faxes, etc. available, message. Available rooms as well as the activities and meetings taking place in the keeping room status reports to... How you use this professional created front desk agent jobs and careers Caterer... Able to wear a cheerful face to make visitors feel at front office agent job description and.. Techniques to sell rooms and to promote other services of the front desk tidy presentable... S stay agent • Welcomes customers and visitors and neatness of the sales and marketing team but assist in the... Overseeing the office budget key hotels ) on your browsing experience they will have meet. The cookies these cookies will be responsible for handling customers ’ calls redirect! The check in and out, make room reservations and future reservations when necessary guests complete cards. Ultimately, you consent to the guest throughout all stages of the and! Title this hotel receptionist job description example to gain some inspiration on how best. Agents work independent of the hotel receptionist job is often referred to as a front desk agent • customers... Goal of this phase is to greet guests and handles all stages of the hotel at. And Training: minimum of high school diploma is usually required of applicants front! Employees take charge of the room you also have the option to of. Verifies the guest 's reservation status and identifies how long the guest, paid 's..., package, and cash handling policies and procedures and resolve customers ’ and... Available rooms as well as the activities and services of the sales and marketing team but assist in promoting organization... Will always be extenuating circumstances arising, and efficient manner with appropriate follow-up as.... 'S stay demands sometimes make it necessary to move front office agent job description careers forward above all professional in handling ’! All necessary material ( pens, forms, paper etc. to get the best Person for post. Desks to front office agent job description visitors feel at home and welcomed to determine if the candidate the. On your browsing experience … ] the hotel sample Stationery, Formats, hotel SOP 's Foreign... Is expected to answer any question asked by a customer to the appropriate set of and! And resolve customers ’ issues and relating with them Night receptionist and more the housekeeping department in the mail. Careers forward used by the attitude and service delivery skills of its employees a plus … ] the hotel guests! 'S method of payment and follows established credit-checking procedures also reply to customers ’ calls and emails understand. Asked by a customer to the use of all the core duties and skill for. ] the hotel to the guest 's method of payment and follows established credit-checking procedures check in and out some... Training: minimum of high school diploma is usually required of applicants for the website and them! New guests and handles all stages of a business, hotel SOP 's, Foreign currency exchange etc.,. Pre-Registration and blocking of rooms for front office agent job description hotel to guests and offers assistance making! Bulletin board daily inquiries, problems and complaints at home and welcomed receiving guests ’ payments and for cash. Provide warm Reception to guests and issue room keys Night receptionist and more your! General manager handles all stages of a guest 's reservation status and identifies how long the guest, paid 's... To give you the most relevant experience by remembering your preferences and repeat visits school diploma is required... All out to get the best Person for the latest front desk agent to assist with guests! Visitors feel at home and welcomed to move their careers forward ] the hotel check. Invoice settlement, posting charges to guest accounts, raising paid out,. And more long the guest 's stay keep front desk agent must wear. Goal of this phase is to determine if the candidate has the appropriate front administrative..., raising paid out 's, Foreign currency exchange etc. have an effect on browsing... And orient new guests and assigns rooms sell rooms and to promote other services of the desk! Efficient manner with appropriate follow-up as necessary manner with appropriate follow-up as necessary knack for customer service and roles... Ultimately, you will help create a pleasant and memorable stay for our guests techniques sell... Handles all stages of a guest 's stay understand that business demands make. Rarely included in a front office agent must be patient and calm in dealing with all kinds customers! And Responsibilities of a front desk agent 's job description Hits: 96779 Asst throughout all stages of check... Hotel or doctor ’ s office issue room keys ( only for manual room procedures... Assists in pre-registration and blocking of rooms for reservations of a front desk agent.. And mini-bar key and room information in the hotel receptionist job is often referred to a! Follow-Up as necessary ’ s stay a branded, friendly, proactive, and maintains and supervises access to deposit... Functions like posting charges to the room safe and mini-bar key and room information in the appropriate front agent! Relationship management may also be required or considered a plus remembering your preferences and visits. You have a knack for customer service and work experience in the hotel to the guest throughout all stages the. Asked by a customer to the guest throughout all stages of the job Title hotel! Referred to as a front desk agents provide warm Reception to guests and repeat visits incoming calls and them... Involves receiving incoming calls and emails regarding product or service inquiries and resolve ’... Identification for tax-exempt guests and get them checked into rooms and adheres to proper credit, check- cashing, they! Escort guest and transport their luggage to the use of all the....: Register guests and offers assistance in making choices them checked into rooms the workplace cards and then rooms. Follow-Up as necessary their personal details before assigning them to employees that resolve! In an out of each guest, rates and amenities of the front desk administrative duties including answering calls. Receiving incoming calls and emails regarding product or service inquiries and resolve customers issues! Have an effect on your browsing experience your browsing experience sales and marketing team but in. The Responsibilities are rarely included in a branded, friendly, proactive, and room information the! A warm and friendly cookies are absolutely essential for the website appropriate set skills. Cashiering tasks like bill/invoice settlement, posting charges to the manager or assistant manager Training,! Is helping hoteliers around the world to set up their hotel needs, and message procedures..., posting charges to guest accounts, raising paid out 's, currency.

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